Refund policy

PurrNest Return and Refund Policy

60-Day Returns

You may request a return within 60 calendar days after your order is delivered.

For an ordinary return, the item must be unused, unwashed, and in the same condition you received it. This includes items purchased at a discount. We do not designate any products as final sale or charge restocking fees.

Please provide your order number, receipt, or other information that allows us to verify your purchase.

How to Request a Return

Email purrnestsupport@gmail.com with your order information and the item you would like to return.

Contact us before sending your return so we can confirm eligibility and provide return instructions. Pack the item securely to protect it during shipping.

Return Shipping

Customers are responsible for purchasing return shipping for ordinary returns, including changes of mind. We recommend a shipping service with tracking and keeping your shipping receipt.

We do not deduct the cost of your original free shipping from an approved refund.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact purrnestsupport@gmail.com promptly if an item is damaged, defective, or incorrect. Include your order information and a description of the issue. We may request photographs or additional information to help resolve it.

For a confirmed damaged, defective, or incorrect item, we will refund the amount paid for the affected item, including applicable tax. If we require the item to be returned, we will provide a prepaid return label or arrange return shipping at our expense.

The unused-item requirement for ordinary returns does not prevent you from reporting a defect discovered during normal use.

Refunds

After receiving and inspecting your return, we will notify you whether the refund is approved. If approved, we will issue the refund to your original payment method within 3–5 business days.

Your bank or payment provider may require additional time to display the credit. Contact purrnestsupport@gmail.com if you need assistance locating your refund.

Approved refunds include the amount paid for the returned item and applicable tax. Customer-paid shipping for an ordinary return is not reimbursed.

Order Cancellations

You may request cancellation before your order ships by emailing purrnestsupport@gmail.com with your order number. Orders canceled before shipment will receive a full refund to the original payment method.

Once an order has shipped, it cannot be canceled through this process. You may request an eligible return after delivery under this policy.

This cancellation cutoff does not limit any cancellation or refund rights you have under applicable law.

Your Consumer Rights

This policy does not limit rights or remedies available under applicable consumer protection laws.

A written copy of this policy is available upon request at purrnestsupport@gmail.com.