Shipping policy
PurrNest Shipping Policy
Shipping Area
We currently ship to customers within the United States only. We do not offer international shipping.
Order Fulfillment and Shipping Origin
PurrNest processes and fulfills orders directly. Orders ship from the United States.
Processing Time
Orders are generally processed and shipped within 1–2 business days after payment is confirmed.
Business days are Monday through Friday, excluding U.S. public holidays.
Estimated Delivery Time
Estimated delivery is 2–3 weeks after your order ships. This delivery estimate does not include the 1–2 business-day processing period.
Delivery times are estimates and may be affected by carrier conditions, weather, holidays, or other disruptions. These estimates do not limit your rights under applicable law.
Shipping Cost
Shipping is free for all orders within our U.S. shipping area. Any applicable sales tax is shown separately at checkout.
Customs and Import Charges
Our orders ship domestically from the United States. We do not charge customers separate international duties or import fees. Any import costs associated with sourcing our inventory are our responsibility.
Shipment Information
We will send a shipment confirmation to the email address provided at checkout. Tracking information will be included when available.
Shipping Delays
If we cannot ship within the stated processing period, we will notify you, provide a revised shipment estimate when available, and offer the choice to accept the delay or cancel for a full refund.
If we cannot fulfill your order, or do not obtain any consent required to delay shipment, we will cancel the affected order and issue a prompt refund in accordance with applicable law.
Incorrect Shipping Information
Please check your shipping address before submitting your order. If you notice an error, email purrnestsupport@gmail.com immediately with your order number and the corrected information.
We will attempt to update the address before shipment. Address changes may not be possible after the order has shipped.
Missing, Delayed, or Damaged Deliveries
If your order has not arrived within the estimated delivery period, appears lost, or is marked delivered but cannot be located, contact purrnestsupport@gmail.com. We will investigate with the carrier and work with you to resolve the issue.
If an item arrives damaged, defective, or incorrect, please contact us promptly. These issues are handled under our Return and Refund Policy.
Contact
For shipping questions, email purrnestsupport@gmail.com and include your order number.
Website: https://trypurrnest.com
