Terms of service
PurrNest Terms of Service
Effective date: November 12, 2026
Overview
This website, https://trypurrnest.com, is operated by PurrNest, based in New York, United States. In these terms, “PurrNest,” “we,” “us,” and “our” refer to that business.
These terms govern your use of our online store and purchases from us. Our Shipping Policy, Return and Refund Policy, and Privacy Policy provide additional information about your orders and use of the website.
Our store is hosted on Shopify, which provides the ecommerce platform we use to sell our products.
Products
PurrNest sells self-warming cat mats. These are non-electric pet bedding products designed to retain and reflect a cat’s body warmth.
Please review the product description, measurements, materials, and care instructions before ordering. Product colors may appear differently depending on your screen.
Use products according to the instructions provided. Our products are pet comfort accessories and are not a substitute for veterinary care.
Orders and Customer Information
You agree to provide accurate and current information when placing an order, including your email address, shipping address, and payment details.
Contact purrnestsupport@gmail.com promptly if you notice an error in your order information. Changes may not be possible once an order has shipped.
We may decline or cancel an order for reasons such as unavailable inventory, suspected fraud, payment issues, or a material pricing or listing error. If we cancel an order after payment has been collected, we will notify you and issue a full refund for the canceled items.
Prices and Payment
Prices are displayed in U.S. dollars unless otherwise stated. Any applicable sales tax is shown at checkout before you submit payment.
Shipping is free for orders within our U.S. shipping area.
Purchases are one-time transactions. We do not offer subscriptions or recurring charges.
Price changes apply to future purchases. We will not increase the price of an order you have already placed without your agreement.
Shipping
We fulfill orders ourselves and ship from the United States to customers within the United States.
Orders are generally processed within 1–2 business days. Estimated delivery is 2–3 weeks after shipment. Processing time is additional to the delivery estimate.
Please review our Shipping Policy for details about delivery estimates, delays, and shipping concerns.
Returns, Refunds, and Cancellations
Eligible unused products may be returned under our 60-day Return and Refund Policy.
Cancellation requests must be made before shipment. Our Return and Refund Policy explains cancellation procedures, return shipping responsibilities, and refund timing.
Website Use
You may not use our website for unlawful purposes, submit fraudulent orders, interfere with the website’s operation, or attempt to access information or systems without authorization.
Website Content
Content owned by PurrNest, including original text, branding, and images, is protected by applicable intellectual property laws. These terms do not grant permission to reproduce that content for commercial use without authorization.
Third-Party Services
Our store uses third-party services, including Shopify and payment providers. Their services may be subject to separate terms and privacy policies.
Privacy
Our Privacy Policy explains how personal information is collected, used, and shared, including through advertising technologies.
Consumer Rights and Applicable Law
These terms are governed by applicable New York law, subject to any mandatory consumer protections that apply where you live.
Nothing in these terms excludes or limits consumer rights, warranties, or remedies that cannot legally be excluded or limited.
Changes to These Terms
We may update these terms by posting a revised version with an updated effective date. Changes will apply prospectively and will not reduce rights associated with orders already placed.
Contact
Legal business name: PurrNest
Website: https://trypurrnest.com
Email: purrnestsupport@gmail.com
Business mailing address: 350 Northern Blvd STE 324 -1423 Albany, NY 12204-1000 United States
